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Requirements

Production Incident

Resolution (L3)

Investigate and resolve complex production incidents involving AS400 programs, batch jobs, or database issues.

Advanced Debugging & Hot Fixes

Use debugging tools (STRDBG, DSPJOBLOG, etc.) to identify issues in RPG, RPGLE, CL programs and deliver emergency code fixes.

CI/CD Pipeline Management (ARCAD)

Work with ARCAD DevOps suite to manage code versioning, deployment automation, and continuous integration pipelines.

Root Cause Analysis (RCA)

Drive root cause identification, write technical RCA reports, and implement preventive measures.

Change & Release Management

Manage change requests, approvals, deployments via ARCAD or equivalent tools; participate in CABs.

Database & File Write and optimize queries on DB2/400; perform data corrections, Maintenance file updates, and schema changes.

Job Monitoring & Batch Failures

Handle failed jobs, restart logic, and dependencies; monitor job queues, scheduled tasks, and spool files.

Code Review & Performance Tuning

Review RPG code for quality and performance; recommend improvements for efficiency and modularity.

Collaboration & Mentoring

Act as SME for L2 teams; provide guidance, documentation, and handholding for junior staff and support analysts.

Description

We are seeking a proactive L3 AS400 Support Engineer with strong programming expertise in RPG, RPGLE, experience in CI/CD pipelines using ARCAD, and in-depth understanding of IBM i (AS400) environments. This role will involve analyzing production issues, performing complex debugging, managing code deployments, and leading technical root cause analysis (RCA) in high-availability enterprise systems.

The candidate will serve as a technical escalation point for L2 support, handle critical fixes, and work closely with development, infrastructure, and DevOps teams to maintain system performance and availability.